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What happens when you call or send the form

When you call (323) 472-5329, a bilingual dispatcher asks what you are seeing, where, since when, and what kind of property it is. From that, they book an inspection, give you an arrival window and prepare a free quote. If the situation is urgent, such as rats inside living space or a restaurant facing an inspection, same-day service is available for an extra fee whenever a route allows.

The online form starts with your address so we can confirm it is inside Los Angeles County or San Bernardino County before you fill in anything else. Then it asks for your name, phone, email and the service you need. A dispatcher calls back to confirm the inspection time. The inspection itself produces the written quote, so nothing is priced sight unseen.

What to have ready

You do not need to know the species. A few details make the first call faster and the inspection more accurate:

• The address and type of property: house, apartment, condo, restaurant, office or warehouse.
• What you have seen: live insects, droppings, bites, gnaw marks, webs or a nest, and in which rooms.
• When it started and whether it is getting worse, especially after travel, a move or new furniture.
• Photos if you have them; a phone picture of a dropping or an insect often settles the identification.
• Pets in the home, children, or anyone with asthma or chemical sensitivities, so the technician plans materials accordingly.
• For property managers: unit numbers, tenant contact details and whether neighboring units have reported anything.

Hours, emergency line and languages

Office hours are Mon–Fri 8AM–6PM, Sat 9AM–3PM. The office and WhatsApp line is (323) 303-3522, and email reaches us at info@pespro.com. The emergency line at (323) 472-5329 is answered 24 hours a day, seven days a week, including when the office is closed. Phone and in-person service is available in English and Spanish from every member of the team, and the website is published in ten languages.

How to prepare for the inspection and the first visit

For the inspection, make sure the technician can reach the kitchen, bathrooms, garage, attic access and the exterior perimeter. Leave evidence in place rather than cleaning it up; droppings, shed skins and dead insects tell us what we are dealing with and how long it has been there. Keep pets in a room the technician will not need.

If the quote is for bed bugs or cockroaches, you receive a preparation checklist before the treatment visit, because the result depends on it: clearing clutter, laundering fabrics on high heat, emptying kitchen cabinets and pulling appliances away from walls where required. Preparation is part of the plan, and the technician walks you through it in English or Spanish.

For property managers, HOAs and businesses

Commercial and multi-unit requests move faster with a few extra details: the number of units or the square footage, whether tenants or staff have reported anything and in which units, the access procedure, and whether you need proof of insurance or a vendor form before the first visit. PesPro carries $2 million in liability coverage.

Tell the dispatcher if the account needs after-hours or pre-opening windows, as restaurants and offices usually do, and whether digital service logs should be shared with a board or an inspector. One account can cover buildings in several cities across Los Angeles County and San Bernardino County, with consolidated invoicing.