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Privacy Policy

Last updated: October 2026

Who We Are and What This Policy Covers

PesPro Pest Control (“PesPro,” “we,” “our,” or “us”), listed on Google as “PesPro,” is a pest control company headquartered at 12207 Chosen St, El Monte, CA 91733 and serving Los Angeles County and San Bernardino County. This Privacy Policy explains what personal information we collect, how we use and disclose it, and your choices and rights, including those of California residents under the California Consumer Privacy Act, as amended (the “CCPA”).

It applies to pespro.com in every language we publish, to the phone, text, email and WhatsApp channels you use to reach us, and to the information we handle when quoting, scheduling and performing services. Linked third-party websites have their own privacy policies.

Personal Information We Collect

Information You Give Us

When you request a quote, contact us or become a customer, we collect what you provide: name, email address, phone number, ZIP code, service address, city and county, property type and, for businesses, your industry. We also record what you tell us about the problem: the pests involved, whether you have seen evidence, how urgent it is, whether a decision maker will be present, whether an inspection is needed, and your message.

If you call or text us, we keep the contact details, service address and notes you share. Messages sent to us on WhatsApp are also processed by WhatsApp under Meta’s privacy policy. This website does not collect payment information; billing details are collected only when we schedule or invoice your service.

Information Collected Automatically

When you browse our site, our servers and the analytics tools described below receive technical data: IP address, browser and device type, operating system, language settings, pages viewed, time on page, links used, and the referring website or ad. Our server reads your browser’s language preference to show the matching language version and sets a one-year “locale” cookie if you choose a language manually.

Our contact endpoint also uses your IP address to limit repeated submissions, holding it briefly in server memory.

Categories Under California Law

In CCPA terms, this information falls into these categories: identifiers (name, email, phone, address, IP address); customer records; commercial information (services requested, quotes and service history); internet or other electronic network activity (pages visited and interactions with our site and ads); and approximate location inferred from your IP address by analytics tools. Our sources are you, your device and browser, and the providers named in this policy (Mapbox, RentCast, Google and Microsoft).

We do not intentionally collect sensitive personal information such as Social Security numbers, precise geolocation, account credentials, or health or financial account data.

How We Use Your Information

We use personal information to:

  • Respond to inquiries and prepare quotes
  • Confirm your address is inside our service area
  • Schedule, perform, document and follow up on service
  • Send appointment reminders and service notifications, including by text where you opted in
  • Send promotional messages only with your consent
  • Protect our website and forms against bots, abuse and fraud
  • Understand how visitors use our site and measure our advertising
  • Comply with legal obligations, enforce our terms and resolve disputes

Address Verification and Property Data

The form on our Contact page uses Mapbox Address Autofill to suggest and standardize the address you type, so the characters you enter are sent to Mapbox. We then compare the county returned against a short list of counties we do not serve, so we can tell you immediately if you are outside our area.

Once an address is confirmed, our server asks RentCast, a property-records provider, for basic facts about the property: square footage, bedrooms, bathrooms, year built, property type, lot size, last sale price and date, and county. We request only these fields, never owner names or mailing addresses, and use them solely to pre-fill the form and prepare an accurate quote. You can edit or clear any pre-filled value.

Anti-Bot Verification

Our forms use Cloudflare Turnstile to tell people from automated scripts. Turnstile loads only when a form is visible, runs a background challenge in your browser and issues a token that our server verifies with Cloudflare, together with your IP address, before accepting a submission. Cloudflare processes this data as our service provider.

Analytics and Advertising Tags

We use Google Tag Manager to load the measurement tags below. To protect page speed, they load only after your first interaction with a page (scroll, click, touch or keypress) or after about ten seconds. Each tool sets cookies or similar identifiers. Our Contact page also embeds a Google Map, which sends your IP address to Google and may set cookies.

Google Analytics 4

GA4 counts visits, page views and events such as form submissions, using cookies to recognize returning browsers, and reports aggregated statistics about traffic sources, devices and approximate location derived from IP address.

Google Ads

Google Ads tags measure whether visitors who clicked our ads later requested a quote or called us, and may build remarketing audiences on Google’s network under Google’s own privacy policy.

Microsoft Clarity

Clarity records clicks, scrolling and heatmaps and may replay sessions so we can find usability problems. It sets cookies and is operated by Microsoft under the Microsoft Privacy Statement.

How to Opt Out

You can block or delete cookies and enable tracking protection in your browser settings. To stop Google Analytics, install the Google Analytics opt-out browser add-on. To control Google Ads personalization, visit Google’s Ads Settings. To limit Microsoft’s personalized advertising, visit Microsoft’s ad settings. You can also opt out of interest-based ads through the Digital Advertising Alliance.

This site does not currently change its behavior in response to “Do Not Track” browser signals, so please use the tools above.

CRM and Lead Automation

When you submit a form, our server validates it and sends the details over an encrypted, authenticated connection to an automation workflow (n8n) that creates or updates your record in our customer relationship management system (Jaquemate). Our team uses that record to call or text you, prepare your quote and track your service. Both platforms act as our service providers.

How We Disclose Information

We do not sell your personal information and have not sold it in the preceding twelve months. We disclose it only to:

  • Service providers working for us under contract: hosting and infrastructure; CRM and automation platforms; Cloudflare (anti-bot verification); Mapbox (address autofill); RentCast (property records); Google and Microsoft (analytics and advertising measurement); our text-messaging platform; and Sanity, which serves blog images.
  • Professional advisors such as attorneys, accountants and insurers.
  • Public authorities when required by law, subpoena or court order, or to protect our rights, safety or property.
  • A successor business if we merge, are acquired or sell assets.

Advertising cookies set by Google may count as “sharing” for cross-context behavioral advertising under California law. You can opt out at any time through the tools in the opt-out section or by contacting us.

SMS / Text Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use your text messaging opt-in data and consent solely to deliver the messages you signed up for: appointment confirmations and reminders, scheduling updates, technician arrival notifications, service follow-ups, billing alerts and customer care. Promotional texts are sent only if you separately opted in. Consent to receive texts is not a condition of purchase. Message and data rates may apply; message frequency varies.

You can opt out at any time by replying STOP to any message, or get assistance by replying HELP, emailing info@pespro.com or calling (323) 472-5329. See our SMS Terms and Conditions for full program details.

How Long We Keep Information

We keep personal information only as long as needed for the purposes above: responding to your request, performing and documenting your service, meeting legal, tax, insurance and licensing record-keeping obligations, and resolving disputes. When it is no longer needed, we delete or de-identify it. Retention periods vary by record type; the specific periods for your information are available on request.

Your California Privacy Rights

If you are a California resident, the CCPA gives you the rights below, subject to certain exceptions.

Your Rights

  • Know: request the categories and specific pieces of personal information we have collected about you, our sources and purposes, and the categories of third parties that received it.
  • Delete: request deletion of personal information we collected from you, unless an exception applies, such as completing a requested service or meeting a legal obligation.
  • Correct: ask us to fix inaccurate personal information.
  • Opt out of sale or sharing: we do not sell personal information, and you may opt out of any sharing for cross-context behavioral advertising.
  • Limit use of sensitive personal information: we do not collect sensitive personal information as defined by the CCPA, so there is currently nothing to limit.
  • Non-discrimination: we will not deny you services, charge different prices or provide a different level of service because you exercised these rights.

How to Exercise Your Rights

Email info@pespro.com with the subject line “California Privacy Request,” or call (323) 472-5329, telling us which right you are exercising and how to reach you. We will confirm receipt within 10 business days and respond within 45 days; if we need more time, we will explain why and may take up to 45 additional days. Opt-out requests are honored within 15 business days.

Verifying Your Identity

We verify requests to know, delete or correct by matching the details you give us, such as your name, email address, phone number and service address, against our records. For requests involving specific pieces of information, we may ask for additional confirmation. We use the information you provide for verification only to process your request.

Authorized Agents

You may designate an authorized agent to make a request for you. The agent must provide your written, signed permission or a valid power of attorney, and we may ask you to confirm your identity and the agent’s authority directly with us before acting.

Children’s Privacy

Our services are intended for adults who own, rent or manage property. We do not knowingly collect personal information from anyone under 16, nor knowingly sell or share the personal information of consumers under 16. If you believe a child has provided us personal information, contact us and we will delete it.

Security

We protect personal information with technical and organizational measures appropriate to its sensitivity. Our site is served only over encrypted HTTPS connections, form submissions are validated on our server and forwarded over authenticated, encrypted connections, and our logs store hashed rather than raw contact details. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this policy as our services, technology or legal obligations change, posting the new version here with a new “Last updated” date. If a change materially affects how we use information you already gave us, we will take reasonable steps to notify you, such as a website notice or an email.

Contact Us

Send questions, requests or complaints about this policy to:

Call (323) 472-5329