The 30-day guarantee in plain terms
Every PesPro service comes with a 30-day guarantee, counted from the service visit. If the problem persists within that window, we come back. It works in two tiers, and the tier depends on the pest.
For cockroaches, bed bugs and rodents, a third visit is included at no extra cost if the problem reappears within 30 days. For every other pest, including ants, spiders, fleas and wasps, a return visit within the 30 days costs 30% of the original price. The written quote you receive after the inspection states which tier applies to your treatment.
Why bed bug, cockroach and rodent plans are built around more than one visit
These three pests are the ones most likely to survive a single visit, for biological reasons. Bed bug eggs resist most treatments and hatch over the days after the first visit, so the plan includes a paid follow-up visit timed to meet the new nymphs on treated surfaces. Cockroach work relies on gel baits and insect growth regulators that act over days and need monitoring to confirm the colony has collapsed.
Rodents are structural. Trapping and monitoring remove the animals inside; exclusion seals the gaps, vents and utility penetrations they used. Until the last entry point is closed, new rodents can follow the scent trails of the old ones. That is why the guarantee goes further for these three pests.
How to request a return visit
Call (323) 472-5329 or send the contact form, and tell the dispatcher the date of your service and what you are seeing now. Photos help. A technician is scheduled to re-inspect and treat; the service report from the original visit is already on file, so you do not need paperwork. Report activity as soon as you notice it, so the visit falls inside the window.
Cockroach and bed bug returns usually mean fresh bait or treatment where activity reappeared and a check of the preparation steps. Rodent returns mean checking traps and monitors and looking for an entry point that was missed or has reopened. Ants and spiders usually need a perimeter retreatment.
What the guarantee covers, and what it does not
The guarantee covers the pest named in your quote, at the property we treated, for 30 days after the service. It is not a lifetime warranty, and it is not a substitute for the follow-up visits that are part of a bed bug plan. A different pest turning up later gets a new written quote, which is free.
In a multi-unit building, cockroaches or bed bugs arriving from an untreated neighboring unit are a new introduction rather than a failed treatment, which is why we recommend inspecting adjacent units from the start. And when the technician documents a condition that feeds the problem, such as a leak under a sink or an open gap at a garage door, correcting it is part of the plan; the guarantee works alongside that correction, not instead of it.
How the guarantee applies to apartments, HOAs and property managers
Under California Civil Code 1941.1, landlords must keep rental premises free of vermin. For managed buildings the guarantee runs unit by unit: each treated unit is covered for 30 days, and the service report for that unit records the date the window starts. Return visits are logged in the same digital service record that boards and inspectors can access.
Because unit-to-unit spread is the main reason treatments appear to fail in apartment buildings, we recommend inspecting the units beside, above and below a reported unit at the first visit. Treating the building as a system protects results in the units we treated and documents the ones we did not.
Common questions
When does the 30-day window start?
The 30 days are counted from the service visit. Your service report shows the date, and the written quote states how the guarantee applies to your treatment.
Is the third visit free for every pest?
No. The third visit at no extra cost applies to cockroaches, bed bugs and rodents (rats and mice). For all other pests, a return visit within 30 days costs 30% of the original price.
I still see cockroaches a week after treatment. Is that normal?
Some activity in the first days after a gel bait treatment is expected: the insects feed on the bait and carry it back to harborage, and the growth regulator stops the next generation. If activity is not declining, or it increases, call us; that visit is covered under the guarantee.
Does the guarantee cover my neighbor's unit?
It covers the units we treated. If pests are coming from an untreated adjacent unit, the fix is to extend the inspection and treatment to that unit, which is why we recommend inspecting adjacent units from the first visit.
Do I pay for a return visit on a general pest control program?
Within 30 days of a visit, a return for ants, spiders or other general pests costs 30% of the original price. On a recurring program the next scheduled visit is often close anyway; ask the dispatcher which option fits your timing.
Is the guarantee written down?
Yes. The free written quote you receive after the inspection states how the guarantee applies to your treatment, and the service report records the visit date. Call before booking if you want the tier for your case explained first.